Shipping
Order Shipping
At daidaidaiofficial.com, our goal is to optimize our operations to ensure fast shipping times and continuously improve the services we offer our customers. Below you will find all the latest information on shipping methods and costs.
Shipping Costs
Shipping costs may vary depending on the number of items purchased.
At checkout, shipping costs will be automatically calculated based on the type of products in your cart.
Free Shipping
Free shipping is available in the following cases:
For orders with a total value of € 100,00 or more.
Through specific promotional codes provided on special occasions.
Delivery Times
Estimated delivery times for Italy are:
Italy: Within 2-6 business days from order processing.
Orders are handed over to the courier within 24-48 business hours after payment has been completed. For payments made by bank transfer, processing times begin only after the payment has been confirmed as received.
For international shipments, delivery times will be communicated upon request and will depend on the destination country.
Shipping Carriers
We work with leading shipping carriers, including GLS, SDA, and BRT, to ensure a reliable and efficient service. The carrier is selected based on the customer's geographical location and the type of goods ordered, with the aim of optimizing delivery times and ensuring that products arrive in perfect condition.
Important Shipping Address Details
Please carefully check the following details during checkout:
Street number: It must be correct and complete to prevent the courier from having difficulty locating the address.
Phone number: Providing a valid and active phone number is essential so that the courier can contact you if necessary or reach you more easily.
A complete address and a valid contact phone number help ensure fast and efficient delivery.
Handling Failed Deliveries
If the courier is unable to find anyone at the delivery address, up to two additional delivery attempts will be made. If these attempts are also unsuccessful, the package will be held for approximately 10 days at the courier's warehouse or local depot.
The customer may collect the package directly from the courier's depot within this period. If the package is not collected, it will be returned to the sender. The costs of arranging a new shipment will be borne by the customer.
Important Information
Possible delays: Despite our commitment to meeting the stated delivery times, external factors such as weather conditions, public holidays, or unforeseen events may cause delays. In the event of any issues, we will inform you promptly.
Correct address: Always make sure your shipping address is complete and accurate, including the street number and phone number, to avoid delays or failed deliveries.
Contact Us for More Information
For international shipping requests or further information about shipping, you can contact us:
Email: info@maspsrl.it
or any questions or assistance, you can contact us at:
Yuri Scarpellini: 335 1203730
Office: 051948685
Email: info@maspsrl.it
Returns and Refunds
At daidaidaiofficial.com, we ensure a clear return policy that complies with applicable legislation, offering the right of withdrawal and dedicated customer support. Below you will find all the information you need to initiate a return or request a refund.
Right of Withdrawal
In accordance with the Italian Consumer Code (Legislative Decree No. 206/2005), you have the right to withdraw from your purchase within 14 days from the date of delivery of the product. When exercising this right, you must specify the reason for the return. This right does not apply to personalized products.
Return Conditions
To exercise your right of withdrawal, the product must meet the following conditions:
Be intact and unused.
Be returned in its original packaging, complete with all its components.
Be accompanied by proof of purchase (invoice or receipt).
How to Return a Product
1. Submit Your Request
Contact us at info@maspsrl.it within 14 days of delivery, providing the following information:
Your order number.
The product you wish to return.
The reason for the return.
2. Receive Return Instructions
After receiving your request, we will send you instructions for shipping the return, including the address to which the package should be sent.
3. Ship the Product
The return must be shipped within 14 days of submitting your request. Return shipping costs are the responsibility of the customer, except in cases where the product is defective or incorrect.
4. Refunds
Once we have received the product and verified that it meets the return conditions, we will proceed with the refund.
Refund Methods
Monetary refund: The amount will be refunded using the same payment method selected for the purchase, unless otherwise agreed with the customer.
Voucher or store credit: Alternatively, you may choose to receive a voucher to use on our e-commerce website. This option will only be applied with your consent.
Processing Times
The refund will be issued within 7 business days after the return has been verified.
Please note that the actual time required for the amount to be credited may vary depending on the processing times of the banking system or the payment service provider used.
Products Excluded from Returns
Products cannot be returned if they:
Have been personalized at the customer's request.
Are perishable or have a short expiration date.
Show signs of use or damage not caused during transportation.
Defective or Incorrect Products
If the product you receive is damaged or different from the one you ordered, please contact us immediately at info@maspsrl.it.
In these cases, we will cover the return shipping costs and, following verification, we will send you a replacement product or issue a refund.
Important Information
Please keep proof of return shipment until your refund has been confirmed.
In the event of disputes, Italian law shall apply (Legislative Decree No. 206/2005, as subsequently amended).
